My Care

• What do I do if I haven't gotten my refill?
• Why is Capsule asking for my birth sex/legal sex?
• What if something goes wrong with my Capsule order?
• Is Capsule available for me?
• How does Capsule work?
• What is Capsule?

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• How do I book a follow-up therapy appointment?
• How do I book a follow-up primary care appointment?
• How do I prepare for a Zoom visit with my clinician?
• How do I schedule an appointment with my FOLX clinician?
• What is FOLX's appointment cancellation policy?
• What do I need to prepare for a Wellness and Preventive Care or Illness Care visit?

• When am I required to schedule visits and labs?
• When can I expect my lab results?
• Do I need to fast for my HRT labs?
• How do labs work with a FOLX subscription?
• How do I access my lab orders?
• What name will be used on my labs?

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• Is it safe to drink alcohol while taking any gender-affirming hormone?
• Testosterone Cypionate Shortage
• T members PHE update❗
• What kinds of questions will FOLX ask to get started with gender affirming hormone therapy and why?
• How often do I need to be in contact with my FOLX clinicians for GAHT?
• I am cisgender* -- can I get estrogen through FOLX?

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• Does FOLX provide letters for gender-affirming surgeries?
• Does FOLX provide surgery?
• Does FOLX provide letters for gender marker changes?

• What if I have an emergency?
• How do I send medical documentation to my care team?