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FOLX Health - Help Center
My Care
Prescriptions
Prescriptions
What do I do if I haven't gotten my refill?
Why is Capsule asking for my birth sex/legal sex?
What if something goes wrong with my Capsule order?
Is Capsule available for me?
How does Capsule work?
What is Capsule?
Can you send my medication to a PO box?
Do I have to sign for my package?
Important Updates About Our Folx Delivery Pharmacy Partner
How long will it take to get my prescriptions through FOLX shipping?
Do I need to schedule a follow up appointment to get a refill?
Do I need to request refills or is it automatic?
Can I choose the name that will be printed on the shipping label?
How do I change my pharmacy?
How do I dispose of my syringe needles?
Are prescriptions shipped by FOLX discretely?
What pharmacy does FOLX use?
What if I need ongoing refills for a specific item?
What happens if I need a one-time prescription filled?
Can I travel with my medication?
How do I get more supplies (needles, syringes, sharps container) if I run out?
Can I return my medication?
Are injection supplies like needles included with my injectable estrogen or testosterone?
What happens if the name on my insurance is different than the name on my ID if I choose to pick up at the pharmacy?
If I choose to pick up my prescription at a pharmacy, what name will the prescription be under?
What if I already have a prescription and want to switch over to FOLX?
Is there any difference between the prescriptions I get at a pharmacy and the ones provided by FOLX?