How does FOLX billing work?

Membership

FOLX members pay a $39.99 monthly membership fee. If it’s your first time signing up, you’ll have access to a 10-day free trial period. Following your trial, we’ll automatically charge your card on file. The date of the charge will become your billing date for each month moving forward.

Prescriptions 

Members receiving medications will have them prescribed based on their unique care plans. Those receiving gender affirming hormone therapy (GAHT) have the option to utilize our pharmacy partner and have their prescriptions shipped directly to them. Members will receive an invoice from FOLX to complete payment prior to their order being sent. Alternatively, members can opt to have their prescription sent to the local pharmacy of their choosing and pay the pharmacy directly. 

All non-GAHT medication will also be sent to a member’s preferred local pharmacy where the member will pay the pharmacy directly for their prescription. Members have the option to utilize Capsule if they live in an area of service. 

• How does Capsule work?

Labs*

FOLX offers members a negotiated rate to Quest Diagnostics, so most members utilize their facilities for labwork. Self-pay members pay FOLX directly for their lab fees and are billed one week after the lab order is sent to Quest.

If you do not go to a Quest facility to perform your labs, you will need to tell your clinical team at the time of your visit where you would like your lab orders sent, and you will provide payment in-person (either out of pocket or using insurance) directly to your preferred lab when you arrive to perform your labs. FOLX will not bill you for non-Quest labs.

• How will I pay for labs?
• Can I use insurance to pay for my labs?

Visits*

Members pay for visits at the time of booking, either self-pay rates or copay for members with in-network insurance.

• How do I schedule a visit with my FOLX clinician?

Cancellation 

• How do I cancel my FOLX membership and what is your cancellation policy?
• What is FOLX's appointment cancellation policy?

*Important Note -- to ensure we are able to provide you with the safest, highest quality clinical care, your clinician will order labs and require follow up video visits based on your individual care needs. They will review those requirements during your visit, and you will receive reminder emails and messages when your labs and visits are due.

• When am I required to schedule visits and labs?