For members without insurance or without in-network insurance (paying for labs out-of-pocket)
- By default, FOLX will order your labs to Quest Diagnostics. We have a negotiated rate with Quest labs to keep your costs low, so when your labs are ordered, you'll be charged by FOLX directly.
- We bill members one week after the lab order is sent to Quest. Note: this means you may be charged before you get your labs done.
For members using in-network insurance
- By default, FOLX will order your labs to Quest Diagnostics. You'll provide your insurance at the time of your lab visit. FOLX will not bill you for your labs in this case.
For members using a lab other than Quest Diagnostics
- If you do not go to a Quest facility to perform your labs, you will need to provide payment in person (either out of pocket or using insurance) when you arrive to perform your labs. FOLX will not bill you for your labs in this case.
- Please note: there are no Quest locations in SD or ND! If you are in one of these states, or anywhere else in the US and would like assistance with finding a non-Quest lab, please send a message so that our Member Navigation team can aid you in that search!
State-specific Quest exceptions
- In NY, NJ, and RI, patients must pay Quest directly (due to state laws). FOLX will not bill you for your labs in this case.
- Review this article on lab exceptions for more information.