What do I do if I changed my phone number and can’t get into my FOLX account?

If you still have access to the phone number you used to opt in to SMS 2FA, log in to the Message Center and send a message under: My Account → I have a new phone number

If you no longer have access to the phone number you used to opt in to SMS 2FA and cannot access your account, send a message under: My Account → I need help logging in → I have a new phone number, so I’m not receiving the text code to log in. See screenshot below for reference.

You will be prompted to provide the following information, so we can confirm your identity: 

1. Old phone number
2. New phone number
3. Legal name
4. DOB
5. Address
6. Photo of ID

Note: the information you provide needs to match what we have on file at FOLX.

After we’re able to confirm your identity, we will update your phone number and send you an email letting you know that you can log in to your FOLX account using your new phone number for 2FA.