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My Account

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  • I'm having trouble logging into my account. What do I do?

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  • How do I update my shipping address?
  • What do I do if I don’t have access to my original FOLX email address?
  • How do I update my email address?

Privacy & Security

  • I changed my phone number and can’t get into my FOLX account
  • FOLX member account two-factor Authentication (2FA)
  • Is my information kept private?
  • Are my photos and data secure and encrypted?
  • How does FOLX ensure security and privacy?

Community Platform

  • How do I register for an event on the FOLX Community Platform?
  • What is the FOLX Community Platform?

Message Center

  • Message your clinical team and FOLX Member Navigators in the Message Center Promoted article
  • How do I contact FOLX member support?

Athena Patient Portal

  • How do I manage my notifications in the Athena patient portal?
  • I’m having trouble logging into the Athena patient portal. What should I do?
  • How do I contact my Clinician?
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