FOLX utilizes Two-factor Authentication (2FA) for all FOLX member accounts as an extra layer of protection to safeguard sensitive data and information. 2FA improves member account security by making it harder for unauthorized users to access your account. Members have the option to set up 2FA using SMS, email, or authenticator app.
How do I set up 2FA?
When prompted, select your preferred 2FA method and follow the prompts to complete the set up process. Once enabled, the added verification step is displayed after each login.
SMS
- Select Set up SMS from the 2FA options, click Next.
- Enter your mobile phone number and agree to receive one SMS per sign in attempt.
- Click Send Code. A 6-digit verification code will be sent by SMS to the entered number.
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Enter the code to complete verification and enable SMS 2FA.
- Click Resend Code to request a new verification code, if needed.
Please note: only North American phone numbers (those start with 1+) are accepted at this time. FOLX can only provide services to individuals currently living in the United States, or to active-duty military service members stationed on international military bases.
- Select Set up email from the 2FA options, click Next. Email 2FA will automatically be enabled with no additional verification required.
Authenticator app
- Select Set up authenticator app from the 2FA options, click Next.
- Link your authenticator app to your FOLX account by either scanning the QR code or entering the provided set up key into your authenticator app. Your authenticator app will generate a time-based, 6-digit verification code.
- Enter the code to complete verification and enable authenticator app 2FA.
Can I change my 2FA method?
Yes! If you'd like to switch to an alternate 2FA method, please send us a message.
If you no longer have access to the phone number, email address, or authenticator app you previously used for 2FA or are encountering issues accessing your account, please send us a message under: My Account → I need help logging in.
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