FAQs
SB 254 - Florida Members
Membership 🪪
- How much do gender affirming hormone therapy (GAHT) medications cost at FOLX?
- How much does a FOLX membership cost?
- What’s included in the FOLX membership?
- How does FOLX billing work?
- When will I be billed?
- Can I pause my subscription?
Clinical Services 🩺
- How do I prepare for a Zoom visit with my clinician?
- I am a parent of a member of a trans or nonbinary child. Can you help me?
- How does FOLX work?
- What services does FOLX provide?
- What is FOLX's appointment cancellation policy?
- What do I need to prepare for a Wellness and Preventive Care or Illness Care visit?
My member account 😀
- How can I switch from a monthly to an annual membership payment?
- How do I cancel my FOLX membership and what is your cancelation policy?
- How do I reactivate my membership?
- How do I schedule an appointment with my FOLX clinician?
- How do I change my pharmacy?
- What do I do if I don’t have access to my original FOLX email address?
Prescription 🧾
- What do I do if I haven't gotten my refill?
- Is the cost of medication included in a FOLX membership fee?
- Do I need to schedule a follow up appointment to get a refill?
- Do I need to request refills or is it automatic?
- How do I dispose of my syringe needles?
- What pharmacy does FOLX use?
Labs 🧪
- How will I pay for labs?
- Can I use insurance to pay for my labs?
- When can I expect my lab results?
- How much do labs cost?
- Do I need to fast for my HRT labs?
- How do labs work with a FOLX subscription for ND, NJ, NY, SD, or RI?
Insurance 📋
- What is a Prior Authorization?
- How will FOLX check my insurance eligibility?
- What is a Superbill?
- What if my legal name is different than my name listed on my insurance card?
- Can I use my HSA/FSA for FOLX?
- Does FOLX accept Medicaid or Medicare?
FOLX Shipping 📦
Privacy & Security 🔒
Capsule 💊
- Why is Capsule asking for my birth sex/legal sex?
- What if something goes wrong with my Capsule order?
- What if my insurance changes while I’m using Capsule?
- How much does Capsule cost?
- Is Capsule available for me?
- How does Capsule work?