We always want to make sure you're receiving your medications on time. You can check when your clinician can send your next round of medications by logging into you FOLX account. In your My Plan card you'll see the date around which your clinician will prescribe your next refill, give or take 14 days.
If it's been longer than two weeks from the date in your account, and you're expecting a refill from our partner pharmacy, there are a couple of things you can do:
- First, make sure you're up to date on your membership payments. Your clinician will not send you a refill if your account is in past due status.
- Next, check your email to see if you've received an invoice. You'll need to pay for your medications before your meds will be shipped to you.*
- If you've paid your invoice, check your junk and spam folders to see if you've received a tracking email from us. You'll also want to make sure we're on your list of approved senders.
If you've done all these steps and are past due for a refill, please submit a request in the Help Center and we'll be happy to take a look at why your order might be experiencing a delay.
It's also always a good idea to make sure that your address is up to date, so that when your refill does get sent to you, it's sent to the right location.
*If you pickup at a local pharmacy, your refill should automatically be sent and available for pickup. Please contact your pharmacy directly if your order is experiencing delays.