Membership

FOLX members pay a $39.99 monthly membership fee. If it’s your first time signing up, you’ll have access to a 10 day free trial period and then we’ll charge your card on file after that. This will become your billing date for each month moving forward.

Prescriptions 

Members receiving medications will have them prescribed based on their unique care plans. For example, some prescriptions, such as for a UTI or STI will be for a short course and will not come with refills. Others, such as for gender affirming hormone therapy will be prescribed three months of medication at a time and your clinician can continue to write you refills as long as you’d like to remain a member. 

Members receiving gender affirming hormone therapy can pay FOLX directly for their prescriptions and refills if you use our partner pharmacy to ship your medications directly to you. All other prescriptions will be sent to your local pharmacy or Capsule if you live in an area they serve, and you’ll pay the pharmacy directly for your medications. 

Labs

FOLX offers our members a negotiated rate to Quest Diagnostics and so sends most of our members to one of their facilities for labs. Members have the option to pay FOLX directly (out of pocket) for their lab fees, which you will then be charged for on your monthly billing date that follows the date your lab order was sent to Quest. 

You also have the option to pay using your insurance when you arrive at the lab facility.

Cancelation 

You may cancel your membership up to forty-eight (48) hours before your monthly billing date by submitting a request to our Member Navigation team.